Shipping & FAQ's

Order Confirmation:

As soon  as you  place your order, you will receive an order confirmation e-mail. This  means that we  have received your order in our system and pre-authorized your credit card for the purchase. As soon  as we  receive your order, we  automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on  backorder or unavailable, we will void the pre-authorization and reach out to you  via  e-mail. If your item(s) are available for immediate shrpment (withins business days), we will process the charges and  submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days  from the date of your order. We will send you  tracking information within 24 hours of your order  leaving the warehouse to the e-mail address you provided when checking out.  If you  do not receive tracking information from us within six  business days of your order, feel free to follow up with us at info@expressionfireplaces.com

Damages:

please inspect the packaging of your item(s) when they arrive, if you  notice any  damage you  should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos info@expressionfireplaces.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.